Frequently Asked Questions
First time buyer FAQs
Frequently asked questions regarding how to introduce LeanMail to your Teams
Does everyone in the company need to participate?
What if we train several teams and some participants decide they don’t want to continue?
How many modules do most companies use?
Who in the company should be trained first?
How do you assess who should be trained?
Can we do the training ourselves in house?
Is there special training for company executives?
Can we customize the training to include other training in Outlook?
Do you offer on-demand eLearning?
Can those who have been trained on line or in classrooms have access to the eLearning?
What if an employee with a license leaves the company?
How many emails per day should someone receive in order for this training to be valuable to them?
How long does it take to train LeanMail?
What module should we start with?
What does a license cost?
Could we speak with a reference customer?
Are there volume discounts?
What kind of customer service do you offer?
Can we customize the software in order to add other features?
Can we whitelable LeanMail and call it “The Yourcompanyname Way”?
How do I place an order?
Should I buy LeanMail or SaneBox? How do they compare?
General FAQs
Here is a list of frequently asked questions regarding the use of LeanMail. Keep your questions coming!
What is LeanMail?
Where can I see tutorial videos and support videos?
What happens if I stop using LeanMail?
Do you have a trial version of LeanMail?
What are the main benefits of LeanMail for my organization?
What does LeanMail cost?
Does LeanMail work with Office 365?
How is LeanMail implemented?
Can LeanMail work with Lotus Notes or Gmail?
Do you have LeanMail for Mac?
Can a company transfer its licences to another company?
If one person in an organization uses LeanMail, does everyone need to?
Where can I get more information about LeanMail?
How do I remove sensitive information from Snowmail Print screens?
Technical FAQs
Frequently asked questions regarding the LeanMail add-in
What do we do when the LeanMail add-in has disappeared from Outlook?
How can I see my mails if LeanMail is not working?
My LeanMail toolbar has changed
Windows Defender SmartScreen is blocking the installation. Is your program safe?
Will LeanMail work in my mobile phone/tablet?
What programming language do we use for our LeanMail add-ins?
How to uninstall LeanMail?
I cannot find emails older than one year.
LeanMail InstantArchiveFAQs
Frequently asked questions regarding LeanMail InstantArchive.
How to set up quick-key for archiving using the keyboard only
Archiving emails using Alt + 3 (or another number) stopped working
How can I change a batch of emails to a different category?
How do you turn off the request for a note when archiving?
Can I delete a category from my categories list?
What's the best way of searching emails with more than one category in the LeanMail Archive and Master Archive?
Where are my emails? I can't find them in the LeanMail Archive when I archive them.
How to set up a search folder to hold Sent and Archived email
How to search for mails using universal search in Outlook
Why are there two LeanMail Archives?
How can I edit a note I have created in Outlook with LeanMail?
How do you search within a category?
How can I create sub-categories for the InstantArchive?
LeanMail Prioritize FAQs
Frequently asked questions regarding LeanMail Prioritize
Where can I find the emails marked as Personal with LeanMail?
Where can I find the emails marked as Personal with LeanMail?
LeanMail Plan FAQs
Frequently asked questions regarding LeanMail Plan