Internal Communications Training

Choosing the Right Communication Channels at Work

By focusing on selecting the optimal communication channels for diverse work contexts, this course aims to enhance efficiency, foster clarity, and elevate overall productivity. Get ready to unlock the potential of effective communication and drive success in every facet of your professional journey.

Benefits:

1. Enhanced Efficiency: Discovering the right communication channels ensures that your messages reach the right audience promptly, minimizing delays and streamlining workflows.

2. Crystal Clear Clarity: By choosing appropriate channels, you'll experience improved message comprehension, reducing misunderstandings and promoting a cohesive work environment.

3. Amplified Productivity: Selecting the best-suited channels optimizes communication, fostering quicker decision-making, collaboration, and project execution, ultimately driving higher levels of productivity.

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Course Objective

Equip employees with the tools and knowledge to select the most effective communication channels in various work contexts to improve efficiency, clarity, and productivity.

Duration: Two half-day sessions (4 hours each)

Target Audience: All employees, from entry-level to executives

Day 1: Understanding Communication
Channels (4 hours)

Introduction (15 minutes)

Icebreaker: Quick poll on most-used communication channels
Why effective communication is key to success

Types of Communication Channels (90 minutes)

1. Email (15 min)

Purpose: Formal, asynchronous
Etiquette: Subject lines, tone, etc
Productive work

2. Instant Messaging (15 min)

Purpose: Informal, synchronous
Etiquette: Emoji, timing, etc.

3. Phone/VoIP (15 min)

Purpose: Direct, real-time
Etiquette: Setting up calls, preparation

4. Video Conferencing (15 min)

Purpose: Remote meetings, presentations
Etiquette: Camera on/off, muting

5. In-person Meetings (15 min)

Purpose: Critical discussions, team building
Etiquette: Setting agenda, punctuality

6. Social Media (15 min)

Purpose: Public updates, networking
Etiquette: Privacy, professionalism

Takeaways & Discussion (45 minutes)

Scenario-based group work
Summary and review

Day 2: Making Informed
Choices (4 hours)

When to Use Which Channel (90 minutes)

1. Critical vs. Non-Critical (30 min)

Prioritizing information
Examples and role-play

2. Formal vs. Informal (30 min)

Setting the tone
Examples and role-play

3. Group vs. One-on-One (30 min)

Scale and scope
Examples and role-play

Case Studies (60 minutes)

Real-world scenarios
Team discussions and presentations

Takeaways & Discussion (45 minutes)

Lessons learned
Best practices
Summary and review

Wrap-up: Final Q&A and Evaluation (15 minutes)

Address any unanswered questions
Distribute feedback forms

Additional Resources

Hand out course slides and cheat-sheet
Inform about the online quiz for assessment

Course Conclusion

By the end of this course, participants should be well-equipped to select the most effective communication channels for various professional situations. This will lead to better decision-making, enhanced collaboration, and a more productive work environment.

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Learn more about how you can remove the waste and ensure your teams are working as efficiently and effectively with the most important communication tools that they have.

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