LeanMail Cancellation Policy and Process

At LeanMail, we believe in transparency and fairness in all aspects of our service. We understand that circumstances may change, and you may need to cancel licenses for your subscription. To provide clarity and ensure a smooth cancellation process, we have established the following cancellation policy:

Cancellation Policy:

We require customers to provide a minimum of 60 days' notice before the end of their subscription term for cancellation. This policy is designed to benefit both our valued customers and LeanMail. Here's why:

1. Predictability: By giving us advance notice, you help us plan and allocate resources effectively, ensuring that we can continue to provide you with the highest quality service.
2. Contractual Agreement: Our cancellation policy is outlined in our terms and conditions, which you agreed to when signing up for LeanMail services. It's a standard practice to uphold the integrity of our contractual agreements.
3. Fairness: We believe in fairness for both parties. The 60-day notice period allows you to assess your needs and make an informed decision about your subscription while helping us manage our operations efficiently.
4. Cost Considerations: Last-minute cancellations without notice can be financially burdensome for us, which can eventually impact service quality and pricing. The notice period helps us manage these costs effectively.
5. Communication: We see the notice period as an opportunity for you to communicate with us about your subscription and any changes in your requirements. It ensures that we remain in sync with your evolving needs.

How to Cancel Licenses:

To cancel licenses for your LeanMail subscription, simply follow these steps:

1. Send an email to [email protected].
2. In the email subject, please include "License Cancellation Request."
3. In the body of the email, list the full names and email addresses of the licenses you wish to cancel. Ensure that these email addresses are associated with their LeanMail license subscriptions.
4. Send the email, and our team will process your request promptly and respond to you. If you do not receive a timely response, please contact us in case your email has gone to our spam folder.

If you have any questions or need assistance with the license cancellation process, our customer support team is here to help. You can reach them through [email protected] or visit our Support Page for additional resources.

We appreciate your understanding of our cancellation policy, and we're committed to providing you with the best service throughout your LeanMail journey.