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Categorization

When we categorize emails, we are doing so in order to be able to locate them quickly and easily. Beginning with that end in mind, since all your mails will be placed in one folder, we should not be thinking in hierarchies (folder in a folder in a folder…) when we create categories; instead, we should understand that we are affixing one or more meta-tags (like #tags) to emails.

With a hierarchical mindset we would be tempted to create complicated multi-word categories like:  Customer – West Coast – Acme tools.

With a meta-tag mindset, we would be thinking more universally.  We might attach two different categories, like: Acme tools (the name of the company), Ball peen hammer (the tool they ordered).

In a hierarchical approach we organize from general to specific.  In a meta-tag or category approach we think of the characteristics that would best help us locate the mail at a later date — afterall,...