Outlook is a tool; the Gmail platform is a tool. Email is a medium.
Many people refer to email as a tool, but it's not. It's a medium just as books, CD’s, and letters are media. You may not like managing email but that has less to do with the media itself and more to do with the process of managing it using current tools.
Why it’s important
Distinguishing the technology from the media is critical because by designating email as a tool we camouflage the problem connected with managing email, namely the outdated methods and technologies involved in handling the email medium. In of itself, email simply provides us with the possibility to send, receive and archive messages, pictures, hyperlinks and attachments such as documents. There is nothing inherently bad with that. So, how did email get confused with being a technology, and why do even smart people, like Tim Denning, mock it and treat it with disdain?...